Performance Reviews: Mastering the Dance of Feedback, Growth, and Engagement
Take a moment before you start to read, to think about your best ever performance review… what happened? What made it amazing?
And then think about your worst performance review – and how that made you feel…and what impact did it have on the rest of your year?
Performance reviews, often dreaded by both leaders and employees, can be transformed into powerful tools for growth, engagement, and talent planning. As a consultant, its always baffled me the vast differences from organisation to organisation of the quality of the performance review process, surely it’s just a great, two way conversation and setting some objectives right? The secret lies in a delicate dance between emotional intelligence (EQ), psychological safety, and a focus on the future. Let’s explore how to create truly great performance reviews, even for a distributed workforce, and reap the benefits for everyone involved.
Leading with EQ:
The first rule for any leaders or manager when running performance reviews is to be clear and concise in your communication style, and this starts with the preparation for the review. It’s important that the employee feels comfortable going into the review, you wont get a positive result if they are nervous about the meeting. So make sure they understand the process, what you both want to get out of the meeting before you go into the review.
It’s also important to show empathy and perspective step into your employee’s shoes. Consider their unique context, work environment, and any personal challenges they might be facing. This empathetic approach fosters stronger connections and a more productive conversation. Finally, flex your active listening skills – this is 101 for a successful review. You are there to guide and listen – not go into tell mode for 2 hours!!! Go beyond hearing to truly understand. Encourage honest feedback without judgement, allowing for vulnerabilities and anxieties. Active listening builds trust and opens the door to meaningful dialogue.
Cultivating a Growth Mindset and Fostering Talent:
Creating a psychologically safe environment for performance reviews starts with a warm acknowledgment of the employee’s accomplishments. This positive foundation paves the way for open communication and constructive feedback. By framing feedback as a chance for growth and offering actionable suggestions, we shift the conversation from judgement to ownership and development. Encouraging two-way dialogue is crucial, as the employee’s voice brings valuable insights to both career planning and the effectiveness of our feedback.
Connecting performance to future aspirations ignites motivation and aligns individual growth with the organization’s needs. Discussing potential challenges and internal opportunities empowers employees to expand their skill sets and advance their careers. Collaboratively setting SMART goals establishes clear expectations and fosters accountability for both leader and employee.
By fostering psychological safety, focusing on development, and embracing talent planning, we transform performance reviews from mere evaluations into powerful tools for individual growth, employee engagement, and organizational success.